Refund and Cancellation
Refund and Cancellation Policy
Subscription refund and cancellation principles for PayMytra.
Last updated: July 18, 2026
Scope
This policy applies to PayMytra software subscription fees or platform charges paid directly to PayMytra, where billing is enabled.
Subscription cancellation
Customers may request cancellation through the account or support process available at the time of billing. Standard access may continue until the end of the paid billing period unless otherwise stated in the active plan.
Duplicate or incorrect charges
If a duplicate or incorrect platform charge occurs, contact support@paymytra.in. We will review the issue and, where applicable, process a correction or refund through the original payment method.
Non-refundable situations
Used subscription periods, payment-provider fees, taxes, third-party charges, custom implementation work, and charges outside PayMytra may not be refundable unless required by applicable law or the active plan terms.
Salary payments
PayMytra does not currently hold or transfer employer salary funds. Salary-payment disputes must be resolved between the employer, employee, and payment method used.
Processing timeline
Approved refunds, if any, will be initiated within a reasonable business timeline and credited according to the payment provider or banking network timelines.
Contact
Use the contact page or email support@paymytra.in for support. Privacy requests can be sent to privacy@paymytra.in.